STANDARDS OF PRACTICE

PERTAINING TO ARTICLES OF THE CODE OF ETHICS

  These Standards of Practice pertaining to the Code of Ethics are explanations and interpretations of the separate Articles of the Code and as such are supplement to and are used to aid in the implementation of the Code. Standards of Practice numbers refer to Article numbers in the Code of Ethics.

STANDARD OF PRACTICE 1·1

NCAA members shall subscribe to and read pertinent financial and credit journals, newspapers and publications on a timely basis.

STANDARD OF PRACTICE 2·1

NCAA members shall endeavor to maintain ongoing contact with various credit reporting agencies, lenders, credit divisions of corporations and collection agencies, establishing, where practical, a liaison person in key entities to facilitate the timely delivery of services to clients.

STANDARD OF PRACTICE 4·1

Either through the facilities of the NACC or in separate groups or councils, members shall, from time to time, sponsor and/or attend seminars and workshops for other member professionals with the expressed intent of sharing knowledge, techniques, and methodology.

STANDARD OF PRACTICE 4·2

Because even the finest level of service is useless if those who need it are unaware of it, members shall be encouraged and aided in promoting, marketing and advertising their credit counseling services to the public.

STANDARD OF PRACTICE 5·1

As an integral part of client services, NACC members shall assure that all clients have access to face- to­ face consultation with trained counselors, and the proper, timely payment of client’s obligations shall be facilitated by referring the client to qualified assistance in budgeting and budget planning.

STANDARD OF PRACTICE 5·2

Bankruptcy is a legitimate alternative to hopelessly overburdened debtors, and has been so recognized through thousands of years of social and cultural history and in American business and consumer law. Mindful of its attendant personal and legal issues, the NACC member must carefully and responsibly ref.er to proper legal counsel any client who may legitimately require consideration of-such forgiveness.

STANDARD OF PRACTICE 5·3

Clients who have been or are in bankruptcy shall be treated with equal respect and fairness by NACC members who shall endeavor to assist such clients in obtaining a “new beginning” bearing in mind the fairness of the risk being taken  by new creditors.

STANDARD OF PRACTICE 7·1

NACC members shall communicate in common, accurate, understandable language. Contracts used by Members shall be written in “plain language” and no contract used by a Member shall contain hidden clauses, “small print’, or deceptive language.

STANDARD OF PRACTICE 7·2

Members shall strictly encourage the presentation of factual and complete client information to creditors and potential clients.

STANDARD OF PRACTICE 9·1

NACC members and their counseling staff or affiliates shall be properly trained in credit principles and policy and in the proper delivery of credit counseling services to clients. Such training shall be in accordance with Minimum Standards for training which the NACC shall, from time to time, adopt and promote. Members and their staffs are encouraged to attend any NACC approved training schools, seminars and workshops on a regular basis.

STANDARD OF PRACTICE 10-1

Members shall encourage the use of arbitration instead of litigation in client disputes with creditors and with themselves.

STANDARD OF PRACTICE 11·1

NACC members shall fully disclose to clients the amount and nature of all fees prior to the clients contracting for services anticipated.

STANDARD OF PRACTICE 11·2

Member fees shall be reasonable, but shall be sufficient to assure the uninterrupted continuance of member services to clients and shall act as sufficient incentive to NACC members to continually strive to improve the level of services offered.